Frequently Asked Questions

Everything you need to know about Gem AU beauty products, shipping, and more.

What is the standard shipping time for orders within Australia?

We offer standard shipping across Australia which typically takes 3-7 business days. Express shipping options are available at checkout for delivery within 1-3 business days.

Are Gem AU products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Gem AU products are 100% cruelty-free and formulated without any animal-derived ingredients.

What is your return policy for skincare and cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

How can I track my order once it has been placed?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.

Do you offer international shipping outside of Australia?

Currently, Gem AU ships to select international locations including New Zealand, the UK, and the USA. Shipping costs and delivery times vary by destination and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.